Leaning over the gate
I'm afraid you will have to talk amongst yourselves; long day at a wake today and tomorrow at 7 in the morning I have to give a seminar on Customer Satisfaction at Bath University. If I had any customers and if they were happy I might have something to say; so I suppose I will dust off the ARSE management notes (Anticipate, Respond, Soft-soap and Execute) and see if that keeps them quiet between the coffee and croissants - why the hell did I volunteer?
Open Comment post then!