Calling Kate Hobbs at Wanadoo
Dear Kate
I hope you don't mind me calling you, but your name is on the Wanadoo site as a contact to call:
About Wanadoo in the UK
Further information on Wanadoo can be found on the company's web site at: www.wanadoocorporate.com.
Kate Hobbs
Tel: 020 7553 7566
Mobile: 07968 067569
Email: kate.hobbs@uk.wanadoo.com
And I'm afraid your wanadoocorporate site is down - ask the techies why that is! - so you are IT today.
Long story, but I will try and keep it short!
A Company I used to work for provided me with an ISP connection, I stopped working there and using the connection a long time ago. So I was a bit surprised to get a letter, the first I have ever had from Wanadoo as far as I can recall, signed by Rob Connell "Managing Director" asking for £14.99 as even though they have closed the account that amount is still owing. So I ring the number and explain they should send the letter to the company administrators, not a lot of joy from the underpaid call centre fodder, he just said it was my debt and "that if I didn't want to pay it, then that was my choice, they couldn't make me". Eventually I got the Training Manager and he told me who to write to. Email address? I enquired. "Nope, Wanadoo Anytime doesn't have one" was the reply.
So we have Wanadoo - "one of Europe's leading Internet and directories companies" with its information website down and no customer email address. Looks good doesn't it.
So I wondered who this Rob Connell was - is he Managing Director of Wanadoo Serviços de Internet, Unipessoal LDA, a company registered in Madeira (company number 05431/2000.09.08) whose registered office is located at Avenida do Infante, 50, 9004 - 521 Funchal, Madeira, Portugal because he doesn't seem to be a Director of Wandoo UK - The directors there are ERIC ABENSUR, TIMOTHY JOHN PHILLIPS, and JOHN SILLS according to Companies House.
So Kate please could you clear up who Rob Connell is - Wanadoo wouldn't be misleading me by sending letters signed by him would they?
Anyway please could you pass on the message to him that Account No 1044513 billing needs to be sent to:
NetShift Software Ltd
c/o Tim Townley
BDO Stoy Hayward LLP
Kings Wharf, 20-30 Kings Road
Reading RG1 3EX
As I said sorry to bother you but the call centre guy refused to write down the information when I gave it to him, and Rob Connell seems to be unreachable.
Thanks.
Tim
CC www.anenglishmanscastle.com