Wanadone
Whoops - I owe an apology:
Sometime ago I blogged a couple of times about Wanadoo's customer service:
An Englishman's Castle: Wanadoo - Wannadon't -calling Rob Connell
I got another letter from them yesterday so I rang my friend Julian at the Press Office on 020 7553 7566 to jump up and down that I didn't believe that Rob Connell was a Director of Wanadoo UK plc as stated in the letter and that I didn't owe them the £14.99.
Anyway a very nice lady - I think Heather Bamforth - rang me back today and allowed me to rant to her as well. She tells me Rob Connell is a Managing Director of their Madeira company. I have just reread the letter and tried to ring her back on 0113 222 9100 (the secret Wanadoo number) to apologise - while it is misleading on the matter of Rob Connell they also apparently now have the account as paid - don't know how as the registered card expired last year and was a company card of a company that is in administration (I was just working there!). Still reception couldn't find her name on their list so I will leave it, but it is all very strange.
