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Customer Complaints

McDonald's prides itself on only one complaint for every 8.3m burgers sold.

And they sneer at McDonald Degrees, let's have more graduates who are trained to deliver that level of customer satisfaction.

Comments

Actually the the McDonalds approach is not so much improve the level of service as it is to reduce the service level at which the customer is satisfied.

Pretty much sums up Labor really doesn't it?

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