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BT Privacy Bollocks

BT.com Privacy policy

We are serious about guarding the security of your personal information and the details of any transactions made. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you register or make an order (including your credit card details and your password). Any personal data you send us on-line is securely encrypted.
Please note that your billing account number is a sensitive piece of information, which can be used with your telephone number to find out information about your use of BT's services....

I'm on BT Braodband here and over the weekend responded to an email about renewing. I get an email back today in plain text with the following footer - the XXXXX are what I have put in as in the email they are unencrypted for anyone to see. Advice as to what I should do please...

Original Message Follows:
------------------------
/*******************************
* BT_EmailTitle: {null};
* BT_Subject: {Broadband resigns};
* BT_Message: {null};
* BT_Title: {};
* BT_Firstname: {XXX};
* BT_Surname: {XXXXX};
* BT_ContactPreference: {null};
* BT_EmailAddress: {XXXXXXX};
* BT_AccountNumber: {null};
* BT_TelNumber: {null};
* BT_UserName: {null};
* BT_ContactTelNumber1: {XXXXXXX};
* BT_ContactTelNumber2: {null};
* BT_OriginatingForm: {null};
* BT_Browser: {null};
* BT_CustomerPreviousPages: {null};
* BT_DestinationEmail: {null};
* BT_Customer_Classification: {null};
* BT_Customer_Category: {null};
* BT_VIPType: {null};
* BT_Reference Number: {null};
* BT_xxmessagetag: {null};
* BT_zzsource: {null};
*******************************/

Renew or upgrade your BT Business Total Broadband
Contact information:
Customer name: XXXXX
Contact number: XXXXX
Contact email: XXXXX
Broadband number you want to renew or upgrade: XXXXXX
Broadband account username: XXXXX@btconnect.com
Security question: What was your mother's maiden name?
Answer: XXXXX
Mobile Broadband account password: XXXXX
Confirm Mobile Broadband account password: XXXXX

Comments

Read up on Phorm.

Switch provider.

You could suggest that they seem to be in breach of the seventh principle of the Data Protection Act, which requires personal data to be held adequately securely. Suggestions that they may be in breach of regulatory requirements are ofen of concern to major corporations.

But, considering the Phorm debacle, BT may not care about legislation....

You could suggest that they seem to be in breach of the seventh principle of the Data Protection Act, which requires personal data to be held adequately securely. Suggestions that they may be in breach of regulatory requirements are often of concern to major corporations.

But, considering the Phorm debacle, BT may not care about legislation....

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